Privacy & Cookies Policy

Last updated: May 2026

At The Rooms at Lower Farm, we respect your privacy and are committed to protecting any personal information you share with us.

This policy explains how we collect, use, and protect your information when you visit our website, contact us, or stay with us.

Information We Collect

We may collect personal information when you:

  • Make a booking or enquiry

  • Contact us by email, phone, WhatsApp, Instagram, or through our website

  • Use our website

This information may include:

  • Name

  • Email address

  • Telephone number

  • Booking details

  • Messages or enquiry information

  • Website usage data

How We Use Your Information

We use your information to:

  • Manage bookings and enquiries

  • Communicate with you about your stay

  • Improve our website and guest experience

  • Meet legal, accounting, or tax obligations

We do not sell your personal information to third parties.

Payments & Bookings

Bookings and enquiries may be made directly with The Rooms at Lower Farm by email, telephone, WhatsApp, social media, Airbnb, or through our website contact forms.

Payments are typically made by bank transfer (BACS). We do not store or process payment card details directly through our website.

We may use trusted third-party platforms such as Squarespace, Airbnb, or booking management software to help manage enquiries and reservations securely.

Cookies

Our website uses cookies to help the site function properly and to understand how visitors use the site.

Cookies may be used for:

  • Website analytics

  • Performance and functionality

  • Improving user experience

  • Embedded features such as Instagram or messaging links

You can manage or disable cookies through your browser settings at any time.

Data Security

We take reasonable steps to keep your information secure and limit access to personal data where appropriate.

Data Retention

We only keep personal information for as long as necessary for operational, legal, tax, or accounting purposes.

Your Rights

Under UK data protection law, you may have the right to:

  • Request access to your personal data

  • Request corrections to inaccurate information

  • Request deletion of your information

To make a request, please contact us using the details below.

Contact

The Rooms at Lower Farm
Thornfalcon
Somerset, United Kingdom

Email: stay@theroomsatlowerfarm.co.uk

You also have the right to contact the Information Commissioner’s Office (ICO):
www.ico.org.uk